Current status
Payment processing is not active in the current preview, so no purchases, charges, or refunds can presently occur. This policy will apply when checkout is activated.
Unused credit packs
You may request a refund within 7 calendar days of purchase if none of the credits in that purchase have been used. Once any purchased credits have been used, the credit pack is considered delivered and is generally non-refundable, except where required by law.
Duplicate or unauthorized charges
Contact us promptly if you see a duplicate charge or believe a payment was unauthorized. Confirmed duplicate charges will be refunded to the original payment method. For suspected fraud, you should also contact your payment provider.
Technical failures
If credits are deducted but a generation fails because of a verified service error, we will normally restore the affected credits. If restoration is not possible or repeated failures make the purchase unusable, we may provide a proportional refund.
Non-refundable items
Used credits, successfully delivered generations, promotional or complimentary credits, and dissatisfaction based only on subjective creative preferences are not refundable. This does not limit rights that cannot legally be excluded.
How to request a refund
Email support@www-flux3.net with the account email, payment date, order or transaction identifier, amount, and reason for the request. Do not email full card numbers or other sensitive payment credentials.
Processing time
Approved refunds are returned to the original payment method. Your bank or payment provider may require additional business days to display the credit.
Policy changes
The refund terms shown at the time of purchase will govern that purchase. We may update this policy for future purchases and will revise the date shown on this page.